Introduction: The publication that puts an IT manager's responsibility into perspective. Managing technology resources can be much easier if you know what to do, how to do it, and have tools with examples to help you.
Eleven key traits of successful IT managers are emphasized that will leapfrog you past other managers. Tools are included to help you assess an IT situation and to gain insight to insure your team is in sync with your company's needs.
IT Management-101 provides a solid foundation upon which to build upon in developing your IT management skills and capabilities.
Table of Contents Introduction I. Understand Your Company's Needs A. Goals and Objectives B. Role needed for the IT Manager to Play II. Assessment A. Senior Management Input B. Department Manager Input C. Client Input D. IT Staff Input III. Key Questions That Must Be Answered IV. Establish First 90-Day Objectives V. 1-Year Game Plan VI. First Things First VII. Key Traits of Any Successful IT Manager A. Ability to Assess Needs B. Ability to Create a Vision C. Ability to Create the Plan D. Ability to Build the Team E. Ability to Focus the Resources F. Ability to Implement a Client Service 'Mindset' G. Ability to Manage Projects H. Ability to Implement Change Management Processes I. Ability to Lead and Motivate J. Ability to Communicate Effectively K. Ability to Track and Measure Performance VIII. Keep a Scorecard IX. Communicate Successes
APPENDIX: A. Assessment questionnaires A-1. Senior Management Questionnaire A-2. Department Manager Questionnaire A-3. Client Questionnaire A-4. IT Staff Questionnaire B. Issues Priority Matrix C. IT Project Hierarchy D. Change Request Process D-1. Change Request--Programming D-2. Change Request--Infrastructure D-3. Programming Backlog Request Log E. New Employee Orientation
