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Highlights of the ACTS' Survey Services includes:
---- ACTS brings a proven methodology designed to improve response rates
---- ACTS gets it done in minimal time
---- ACTS gets it done without disrupting any of their client's current projects or deadlines
---- ACTS does not touch client IT systems nor require any support from IT personnel
---- ACTS provides instant access to survey data and aggregate statistics
---- ACTS provides expert analysis and recommendations
---- ACTS services are affordable and can do the entire project for a fraction of the cost doing it in-house
ACTS value proposition includes the following:
They customize customer satisfaction surveys based on a client's specific needs and budget requirements.
Surveys can be directed toward selected clients/customers (internal and/or external) customers.
ACTS can provide sample questions and tailor surveys to the measurement of IT customer satisfaction and performance improvement.
Online surveys are hosted on a secured website.
ACTS sends email invitations/notices to the list of respondents provided by the client.
The option is available for any survey respondent to submit their completed surveys anonymously
ACTS tools ensure the survey can only be completed once per registered respondent
ACTS can conduct the survey both online and offline (paper), and allow all individual responses and survey summary statistics reporting to be viewed online
ACTS allows the survey to be offered in English, French, German, or Spanish, and allow the secured survey site to be operated in these same languages.
ACTS analyzes results and interview the client's management team, then make recommendations on how to improve customer satisfaction.
ACTS can typically do all of the above for less than what the client would spend doing it themselves.
Online surveys have shown to generate 5 to 10 times more responses than surveys sent by regular mail.
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