IV. Business Entrepreneur Thoughts
Follow-up sets you apart
In these days of advanced communication capabilities, it seems that many people lack an understanding of how to use them. What I'm getting to is that it appears to me that more people than ever lack the common courtesy of following up with an email received or a phone message left for them.
One of the things that I learned early in my career was the importance of responding to a request, even if you don't have the answer. People generally don't like not getting an answer to their question, but I have never really met anyone that got upset with a response of "I don't know."
In the era of electronic automation, it seems to be easier to leave people hanging or not to respond at all. The image it creates is one who lacks professionalism and common courtesy.
Something to consider the next time you miss that phone call or get an email message that is looking for a response. Simply sending a reply to an e-mail that you got the other person's message can go a long way toward creating the professional image we should all want to have.